Systemizing Your Business

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Effective systems can save you and your team both time and money.  The basic rule for basement waterproofing systematizing is ‘Systematize the routine, humanize the exception’.  Anything that can’t be systematized needs to be run by people.  Always look at putting a system in place rather than employing more people. A system means that things are done consistently, regardless of the team member. So if you have a business that does decks columbus ohio then with the right systems in place, you will deliver consistently great work. Remember, Systems run your business, People run your systems, You lead your people. There are four basic steps to systematization (see Post It Notes Tool on back page)
1.    Flowchart your processes.  This will show you how it all fits together. So even for what seems a simple task such as doing house cleaning cape cod, you need to map out and flowchart the steps.
2.    Document how it gets done.  Get the team member who is currently doing the job to write down every step in performing a task.  This person then gets a new person to do the task with the written down steps.  So this would aply if you were running a carpet cleaning columbus ohio business. If the person currently doing the task has to step in and explain anything to the new person then add the step, etc.  Once completed start again with another person until any person can do the task without intervention.
3.    Measure using key performance indicators.  Typically, these will be the top five measures to show system performance.  Get these from the person doing the job.  For example, in sales, you could use number of ohio construction leads, conversion rate, average $ sale, etc.
4.    Allow the system to change/grow.  Ensure the system is self-correcting and can evolve … and there should be a system for changing systems so you do not lose the integrity and effectiveness of the systems.
When figuring out where to start systematizing, ask yourself…
1.    What are you doing on a regular basis that a lower paid team member could be doing if it were systematized.  Systematize it, hand it over to the lower paid team member and spend your time on higher level activities.
2.    Is there anything you hate doing which could be done by a lower paid person if it were systematized? So if you are a plumber and you do drain cleaning columbus you should systematize it and hand it over.
3.    Are there some areas of your business that are consistently under-performing or considered to be bottlenecks to the processing of an order or delivery of your services?  Determine best practices in this area (by modeling where it is working) and engage your team to determine how to resolve the issues and make the printing services process more consistent.
Some final tips…
1.    Don’t over complicate systems or people won’t follow them.
2.    Check lists are simple and easy to help ensure critical steps are included each and every time.
3.    Use lots of photos, videos, tapes etc.  This may be as simple as printing a computer screen or videoing someone doing the task at hand.  This will make the systems much easier to follow.
4.    Document your system in a policies and procedures or operations manual in an easy to access format.  And make sure everyone knows where it is!
Post-it Notes ™ A Powerful Business Tool
If you want to improve what you are doing it is best to get complete understanding of what you are doing currently. An excellent way to understand aluminum fencing your business is to document or map your processes.
A work process is made up of a series of steps, tasks, activities and has a beginning and an end. So if you have a roofing columbus ohio business you would need to map the process for everything from ordering the material to the sequence in which the roof has to be replaced. The terms steps, tasks and activities are terms used interchangeably. In business everything is a process, hiring process, order taking process, product or service delivery process.  They all have a beginning and an end.   They start with input, materials or information and by a series of steps you produce a product or a service. So if you installed a invisible dog fence columbus ohio you would need to make sure that your steps includes issues like setting the installation date and time, making sure you have all the materials, installing the underground wire, testing the system and training the dog. If you are doing kitchen remodeling dayton ohio then you would be documenting a completely different set of tasks or steps.
If you want to improve your business you must first understand the existing process. Bring together the people who know exactly what the steps are and document the steps. One neat way to do this is to use Post IT Notes ™ on the wall or a board. Move the sheets around until you are satisfied that you have documented the current steps. Then you could draw it up or you could use software programs like Visio. The advantage of using Post IT Notes ™ is that you can move them around until you are satisfied that you have the correct answer.
Now you have a complete understanding of the “As Is” you can brainstorm with your team on how to improve the process. Be sure to work through the “As Is” process before you work on the “Should Be” improved process.

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